Privacy Policy

TQD website is owned by Total Quality Dispatch, which is a data controller of your personal data.

Effective Date: July 01, 2025
Company: Total Quality Dispatch
Website: www.totalqualitydispatch.com
Address: 30 N Gould ST 40200, Sheridan, WY 82801
Email: info@totalqualitydispatch.com
Phone: (516) 963-9062

At Total Quality Dispatch, your privacy is our top priority. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our services, including via our website and SMS communication.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and business information you voluntarily provide.

• SMS Data: Your phone number and message content for dispatch-related communication.

• Website Data: IP address, browser type, device information, and usage patterns via cookies.

2. How We Use Your Information

We use your information solely to:

• Provide dispatch and logistics-related services

• Communicate with you via email, phone, and SMS

• Improve our services and customer support

• Send service updates and critical notices

3. SMS Consent and Opt-In Process

By providing your phone number, you agree to receive SMS messages from Total Quality Dispatch regarding services, updates, and dispatch notifications.

• Message Frequency: Varies based on your activity with our services.

• Message and Data Rates: May apply as per your carrier.

• Opt-Out: You can opt out at any time by replying "STOP" to any message.

• Help: Text "HELP" for assistance or contact info@totalqualitydispatch.com

Important:
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All opt-in data and SMS consent information will not be shared with any third parties.

4. Sharing of Information

We do not sell, rent, or trade your personal or SMS information to third parties. Information may only be shared under the following conditions:

• To comply with legal obligations or law enforcement

• To protect the rights and safety of our business and users

• With trusted vendors working under confidentiality agreements (e.g., SMS providers)

5. Your Rights

You have the right to:

• Access and update your personal data

• Request deletion of your data

• Withdraw SMS consent at any time

To exercise any of these rights, contact us at info@totalqualitydispatch.com.

6. Data Security

We take appropriate security measures to protect your data from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.

7. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with the updated effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy, feel free to contact us:

Total Quality Dispatch
📍 30 N Gould ST 40200, Sheridan WY 82801
📧 info@totalqualitydispatch.com
📞 (516) 963-9062